Refund Policy

Last updated: September 2026. Operator: NEWGLAMOUR CO., LTD, 291 Brighton Road, South Croydon, United Kingdom, CR2 6EQ.

30-day returns

Return any item within 30 days of delivery in unworn, original condition for a refund or exchange. Contact support@strapmod.com with your order number; we reply within 48 hours.

Who pays return shipping

If the item is defective or we shipped the wrong product, we pay return shipping. For all other returns, return shipping is paid by the buyer.

Refund timing

Refunds are issued to the original payment method within 5 business days of the returned item arriving. Banks may take 3–10 additional days to post.

Order changes & cancellation

Orders can be modified or cancelled free of charge within 12 hours of placing them — after that they enter fulfilment.